Transport damage

If you experience transport damage, you must create a claim for transport damage.

Please fill in the information below within 24 hours of receiving the delivery. You must always save the original packaging in case of transport damage so that we can process the case. We will assess your transport damage and return with a decision as soon as possible (but within 72 hours).

Full name *

Order number *

Email *

Address *

Postal code and city *

Telephone number *

Item number of the product you would like to complain about (found on the invoice) *

Damaged part of the product *

Image of the product (we would like to be able to see the entire product)

Close-up image of the defect on the product

Image of the size of the defect (folding ruler, measuring tape or other)

Description of your transport damage *