1. Is there a physical store or showroom where I can view the products?
No, ebuy24.co.uk exclusively sells products online and does not have a physical store or product showroom.

2. Pickup – Can I collect the items directly from you?
No, we do not have a retail store or a pickup warehouse.

Delivery

1. How long will delivery take after I place my order?
The delivery time is approximately 7 to 10 days. We ship goods to our logistics partner weekly. You will receive an email from the shipping company with a proposed delivery date.

2. What time will my order be delivered?
Since various factors (such as traffic conditions, waiting times, etc.) can affect the driver’s route, we cannot provide an exact delivery time in advance. However, the shipping company can usually tell you whether the delivery will take place in the morning or afternoon.

3. Where exactly will the delivery be made?
The shipping company delivers to the curbside. One driver will be on the truck, and if conditions permit, they may carry the goods to your front door on the ground floor. Carrying items inside or upstairs is not offered.