Complaint

We are very sorry if, contrary to expectations, you are forced to make a complaint about a product. We strive to do our best to find a quick and good solution.

Please fill out the contact form below before your right to complain expires. We will then process your case as soon as possible and get back to you within 48 hours. Please attach clear pictures of the damage/fault on the product and provide a good, adequate description.

When you shop with us, you have the right to complain about a product up to 24 months after purchase, according to the Danish Sales Act. Your right to complain applies if you find errors and defects that are not due to wear and tear or negligent use.

Full name *

Order number *

Email *

Address *

Postal code and city *

Telephone number *

Item number of the product you would like to complain about (found on the invoice) *

Do you still have the packaging the item came in? * - Yes No

Image of the product (we would like to be able to see the entire product)

Close-up image of the defect on the product

Image of the size of the defect (folding ruler, measuring tape or other)

Description of your complaint *